Services
Through our services, you can turn any property into a place for unforgettable experiences for guests. Regardless of your role, our team will provide the necessary support at every level.
Standard Services
Our base level of service for every property we list
Platform Management
Onboarding of the property (uploading the property to a specific platform) with included creation of marketing text (where the platform allows).
Utilization of all available platform/platforms features chosen by the client to advertise their property (Airbnb, Booking.com, VRBO, etc.).
Communication support between the platform and the host.
Managing changes in the platform initiated by the host.
Creation of reservation regulations (e.g., minimum number of nights).
Multi-platform Portfolio
Synchronization of online calendars between different booking platforms, eliminating the risk of duplicate reservations.
Synchronization of the direct reservation platform with other booking portals (own booking portal to Airbnb, Booking.com, etc.).
Online Reception 24/7
A team of professionals to respond to guest messages/emails and answer phones for reservations, inquiries, and assist guests with property-related issues 24/7.
Professional Property Photos
Photos taken by an experienced photographer specializing in promotional photos for overnight stay properties
Contactless Check-in
Each guest will receive pre-prepared check-in instructions, including an orientation map, photos, and instructions on finding the key box or code for lock opening.
Digital Instructions
Instructions for contactless or personal check-in, depending on the client’s needs.
Instructions for using amenities, including a PDF file with instructions for each provided property amenity.
Managerial Monthly Report
Includes the number of guests, reservation types (business/leisure), number of reservations from platforms, guest nationalities, revenues, expenses (associated with Host and Guest activities, e.g., facility repairs, platform fees, etc.).
Recommendations for the client’s property development.
The possibility to expand the report with specific points based on the client’s business needs.
Guest Review Management
Initiating more active collection of reviews through written communication.
Tracking each guest review and creating a managerial report based on guest feedback.
Creating an improvement plan based on guest reviews.
Responding to guest reviews (if the platform allows).
Access to Hotel Software
Access to Lodgify (the software we use), allowing a view of current reservations, advertised prices, and instant calendar blocking (if needed).
Property Advertising
Advertising the property on the Host and Guest booking platform (the part of the website dedicated to Guests).
Business Services
Additional Assistance to Minimize Your Commitments
Collecting ESTI Information
Gathering necessary information from each guest for submission to the Ministry of Tourism’s system (ESTI).
Property Price Management
Creating a report with price recommendations for the next 3-6 months based on a comparative analysis with similar properties in the region, considering holidays, events in the region, etc.
Property Maintenance
Organizing property maintenance through private or corporate contractors according to the client’s needs and property amenities
Social Media Marketing by Choice
Individualized marketing, creating separate Facebook pages for each property rather than simply being included in the Host and Guest social media.
Promotion of deals coordinated with the host through social media.
Property Cleaning Management
Organizing private or corporate contractors to clean the property through a strictly controlled process to guarantee cleanliness quality.
Creation of a Personal Booking Platform
Creating a personal website through hotelier software, enabling direct bookings through the platform.
Business +
Special Services Provided Depending on Property Location
Personal Check-in 24/7
Depending on the property’s location, we may organize personal check-in for guests by a Host and Guest representative. This service is limited at this stage by the property’s location.
ВPossibility to Use a Guest Mobile Application
The hotelier software allows guests to download and use a mobile application on their phones, enabling them to always check the status of their reservation, property information, available amenities, etc.
Hotel Amenities
Shampoos, soaps, one-time use shower gels, provided once for each available reservation at the properties.
How It Works
1
Choose the most suitable service level for you.
2
Connect with us using the property registration form.
3
Professional photography of the property.
4
Gathering information about available amenities.
5
Onboarding the property into our software and booking portals of your choice.
6
Welcome your first guests
